FAQ about Sonny Angel & Smiski

*Be sure to see and agree with all FAQs below before placing order!
Sonny Angel current availability: https://gunnzo.com/collections/sonny-angel
Smiski current availability: https://gunnzo.com/collections/smiski

 

Pre-Order for Sonny Angeles / Smiski

Please see the detail page for estimate available date.
Pre-orders will be closed when the sales quantity is sold out.
Sonny Angel Limited Edition can be purchased up to two per person. If more than two are purchased, a restocking fee will be charged and the order will be cancelled.

General Question for Sonny Angeles / Smiski

As you are aware, Sonny Angel and Smiski are experiencing very strong demand at present. As a result, we are unable to answer many questions individually.
PLEASE see the FAQs below and refrain from excessive emails and phone calls. We are a small store with small staff. Please understand that we have limited capacity to respond to each questions.

- When will Sonny Angels and Smiski be stocked?

The restocking date is unknown. As soon as we know the available date of the items, we will announce it on our Instagram and Facebook acount, so please check back regularly.
Instagram / Facebook / X(Twitter) : @gunnzostore

- Which series will be available?

Please check our online store: gunnzo.com

- Do you ship internationally?

At this time, we can only ship within the US.

- Can I pick up my online order in-store?

Yes. Please select "Store Pickup" as the shipping option when you purchase. Notification will be sent to your registered email when your order is ready for pickup.

- How do I place an order?

We do not accept orders by email, phone call or direct messages. Please make sure to purchase and pay for your order at our online store or in-store.

** First Come, First Serve! We CANNOT hold products by phone, email, or Direct message. Please be sure to purchase on online store or in-store.

General Question

When pre-order product will be shipped?

The exact arrival date of pre-order items are unknown. Please check the "Estimate Shipping Date: " on each product detail page.
we will make an announce on our website and social media as soon as we know the arrival date of the product.

Which shipping methods are available?

All USPS and UPS services are available. You may also choose to upgrade from First Class to Priority during checkout if you would like your order to arrive faster.
All Sonny Angel and Smiski are shipped with signature required option to avoid fraud and lost package.

How much are shipping costs?

Shipping costs vary depending on the weight of the package and the location it is being shipped to. Available shipping methods and their costs will be shown during the checkout process.

Are packages insured?

Yes. All Sonny Angel and Smiski are shipped with signature required option to avoid fraud and lost package.

Can I pick up orders at the store?

Yes, all orders are able to be picked up at our store in San Diego. Our address is as follows

GUNNZO
3985 Harney St. Suite B
San Diego, CA 92110
*Store hour 12pm - 7pm (Wednesday closed)

When placing your order, please make sure to select “Store Pick-up” as your shipping method. You can come pickup anytime store hours once you receive "ready for pickup notification".
Please note that San Diego sales tax will be applied to orders picked up in-store

How long will it take to ship out the order?

Orders are processed every day and are shipped out Monday through Saturday. All orders received before 10 AM PST will be shipped out on the same day, while orders received after 10 AM PST will ship out the next business day.

Which payment methods do you accept?

We accept PayPal, Venmo, as well as debit cards and all major credit cards, i.e. VISA, MasterCard, American Express, and Discover.

How to cancel order?
To cancel an order, please go to Contact Us
‐ Rrovide your order ID "MAN00000" and cancel reason.
- Pre-order cancellation can be accepted until the item arrives at the store.

- Refunds will be for store credit only. Cash and credit card refunds are not available.
- After the third cancellation, a cancellation fee of 10% of the product will be charged.
- Repeated cancellations will result in account suspension.

What is your return policy?

No return accepted for Sonny Angel and Smiski.