If you have questions or need assistance, please feel free to send a message. Or, you will find the most popular and frequently asked questions on FAQ page !
Order Cancellation Request: ‐ Please provide your order ID "MAN00000" and cancel reason. - Pre-order cancellation can be accepted until the item arrives at the store. *After items arrive, cancellation order can't be accepted. - Refunds will be for store credit only. Cash and credit card refunds are not available. - From the third cancellation, a cancellation fee of 10% of the product will be charged. - Repeated cancellations will result in account suspension.
Pre-Order for BANDAI products:
*Exact release date in the U.S. is unknown. It is usually 2-3 months later than the release date in Japan. Please check the Estimate Shipping Month on product detail page.
*Estimate Delivery Month might be changed or delayed due to situation of the manufacture or the US distributor.
*The payment for pre-order items is charged at check out
In Store Pickup at San Diego store.
Accept Paypal / Credit Card / Venmo
Reply to your questions and messages in a timely manner. Please don’t hesitate to contact us, we will do our best to help